Guarantee

We want you to be happy with your CauseCord and feel good about supporting great causes.  We offer a guarantee on our products.  Here are the details.

CauseCords creates hand made, made-to-order products that are unique to each customer.  We accept returns for exchange or refund 30 calendar days from the date of delivery. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in “new, unaltered and unused condition”. Definition of new, unaltered and unused condition is:

  • Without showing signs of wear or damage in any way.
  • Within 30 calendar days from the date of delivery (after 30 days no returns are allowed).
  • Must not be a special order or a custom order.
  • Unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item’s particular item description.
  • Must be in original packaging with all tags and labels included.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.

There is a 15% restocking fee for returned items that are not damaged. Again, you MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us after 30 days and without contacting us will not be refunded.

CauseCords will provide shipping costs for all return items due to material defects or improper workmanship if returned within 30 days. Shipping charges for refunds, exchanges, or for any other reason or after 30 days will be the responsibility of the customer.

If you meet the above criteria please contact CauseCords.